• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
• All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
• All information will be treated as confidential and protected in accordance with Data Protection legislation
• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
• You may choose to remove yourself from our mailing list at any time, by unsubscribing.
  

Treatments are carried out at the Nurse discretion. If we feel you have previously been over treated or for any reason not suitable for treatment, we have the right to decline treatment in this instance the booking fee will be retained. We therefore strongly advise you book a free consultation before booking treatment. If you are a new patient and have underlying health conditions / allergies/taking medication please book under new patient consultation before booking treatment.

By law you must be over the age of 18 for any injectable aesthetic treatments please bring with you photo identification in the form of a passport or driving licence photo card, if you are 25 or under. you may be asked to provide this during consultation. If you are asked to present identification and do not have it with you the nurse practitioner has the right to refuse treatment.

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must be available at the of the call. A charge of £150 is made, payable in advance, this is non-refundable or redeemable against the cost of treatment.

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

New patient Doctor’s Consultation Fee (Aesthetic – Medical Practitioner) are priced at £100, Doctors Consultation Fee (Aesthetic – Clinical Director) are priced at £150, Medical consultations are priced from £300. These are payable on booking and are non-refundable. Please note that Clinical Director Consultation fee is not redeemable against the cost of treatment.

When diaries are particularly busy, we may take a nominal deposit, of £50 for the doctor or £25 for the aesthetician, refundable on attendance, to mitigate missed appointments.

Hannys Cosmetics Academy operates a 3 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.

If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 3 working days’ notice of cancellation or change, the treatment will be forfeited.

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

We do not treat children or young adults under the age of 18 without prior arrangement.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms. No Children under the age of 14 years old are allowed into the clinic due to health and safety.

• Doctor’s Consultation Fee (Aesthetic – Medical Practitioner) are priced at £100*
• Doctors Consultation Fee (Aesthetic – Clinical Director) are priced at £150*
• Medical consultations are priced from £300.*
• *These are payable on booking and are non-refundable. Please note that Clinical Director Consultation fee is not redeemable against the cost of treatment.
• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
• Payment is taken, in full at the time of treatment.
• The clinic accepts cash, or major debit and credit cards.
• A discretionary deposit will be taken for some treatments and in some circumstances.

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
• consultation and assessment
• provision of information and advice
• safe treatment with evidence based products
• follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable

If you simply do not attend your treatment appointment and we have received no prior notice from you, all future booking requests should be made via email. If you select an appointment online the appointment will only be authorised on the receipt of payment. It is at the discretion of the nurse practitioner whether your booking will be confirmed *please note* in this instance the full price of treatment may need to be paid prior to your appointment and is non-refundable.

If a client fails to arrive for their appointment, or provides less than 3 working days’ notice of cancellation, the session will be deducted from course.

Hydrafacial Packages
Deposits for HydraFacial packages are to be paid in full.
The direct debit must be set up at the time of deposit payment.
If the direct debit is cancelled during the course, the Hydrafacials taken, and any additional services and skincare given, will become chargeable at full price, and any package discounts will be lost.

If a client fails to arrive for their appointment, or provides less than 3 working days’ notice of cancellation, the session will be deducted from course.

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.